Implementation Partner

Permanent employee, Full-time · Austria

31,000 - 35,000 € per year

Your mission

We are looking for a Junior Implementation Analyst, who is a graduate or already has some work experience and is eager to learn how our software works in its details. You can empathize with customers and help them to reach the next level using our software. You should be willing to learn book keeping & accounting, learn how to implement Helu for our customers, conduct implementation calls, record product support videos, help customers with issues and build a bridge to them. You are a quick learner, smart and solution-oriented, are good at reading customers and have empathy. You take ownership over topics, show self-initiative, are analytical and can break down larger work topics into small packages.

Your responsibilities

Own the onboarding & implementation of new customers
Iterate and improve our customer onboarding journey as part of our success process
Support our senior implementation partner in the implementations
Be part of our implementation and success team, by directly answering customer questions
Conduct interviews and calls with our customers, guide them through the implementation
Build and maintain processes, to organize and automate the scaling of dozens of implementations via our CRM tool Hubspot
Build knowledge around DATEV as an accounting software with our senior partner as mentor
Become a domain expert in accounting & DATEV
Test the usability of new product features, to improve user friendliness
Collect customers feedback directly in calls with the overall goal to improve our NPS score

Your skills

You want to make customers successful by making sure they can use our software flawlessly
High level of organization that ensures no tasks are missed
Be obsessed with our customer success, so much that close relationships emerge
Be precise, detail-oriented and straightforward
Be knowledgeable in accounting and open to learn DATEV
Have a calm, but secure character that helps in resolving tricky situations with customers
Good knowledge in the book keeping

You can expect:

Being a part of a highly motivated and experienced international team
Flexible working hours and lots of responsibility
A workplace in the heart of Vienna

Why us?

Helu empowers business leaders to take the right strategic decisions via modern financial management. Our mission is to help companies plan, forecast and analyze all their data in one place. Our headquarters are based in Vienna, Austria. We’re a team of experienced, international professionals who are looking for talented, ambitious and experienced people who want to build a great company with us.

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About us

Helu is the leading FP&A software on DATEV.

As successful Austrian scale-up tech company that raised $10m Series A recently, we help business leaders plan forecast and analyze their performance with any data. We are an experienced team with strong values and look for well-rounded people who think long term and love new technologies.

Every three months, the Helu team meets for an office week in Vienna, where we work on our company culture, our values, and a healthy team spirit. Colleagues work together, get to know each other better, explore Vienna, do sport activities, party and have fun.

The company is founded by a successful serial-entrepreneur and backed by numerous unicorn founders and renowned investors (Bitpanda, Wefox, Atlantic Labs).

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Your application!

We appreciate your interest in Helu.io GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at jobs@helu.io. Please be aware that this email is not encrypted.